‘An In-Depth Analysis of Winning Initiatives from Direct Line Group’

Having won an incredible 4 awards in the categories of Best Insurance Services, Best Customer Experience Training Initiative, New/Improved Product, and Insight and Feedback we gain insight into Direct Line’s award-winning CX strategy.

In this download, you will discover how Direct Line:

  • increased scope, volume, visibility and impact of the word ‘customer'.
  • created steps for improvement based on Direct Line’s overall ambitions
  • aligned the entire business structure behind a single Customer Mission

Download your free copy now to gain this exclusive industry insight and discover what initiatives make a great fit for the UK Customer Experience Awards.

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THE ENTRY DEADLINE

8th June 2018

FINALISTS' ANNOUNCEMENT

22nd June 2018

THE AWARDS FINALS AND PRESENTATIONS

11th October 2018