Love your Customer: Lessons from Last Year’s Winners
‘Overall Winner– Capital One, UK Customer Experience Awards 2017’

Having won three awards last year in the Customer-Centric Culture (Employee Driven Transformation) and CX Team of the Year (Financial Services) categories, including the overall winner, we gain insight into Capital One’s award-winning CX strategy.

In this download you will discover:

  • how Capital One set out to disrupt the status quo and bring humanity back to banking
  • how they overhauled their structure, tools, and training, to create a truly customer-centric culture
  • how they drastically increased their Net Promoter Score, reaching double that of the industry norm.

Download your free copy now to gain this exclusive industry insight and discover what initiatives make a great fit for the UK Customer Experience Awards.

Free download

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THE ENTRY DEADLINE

8th June 2018

FINALISTS' ANNOUNCEMENT

22nd June 2018

THE AWARDS FINALS AND PRESENTATIONS

11th October 2018